Cannot fetch inventory details: Index out of sync, please resync via 'start search resync all'

Products

• VMware NSX

Issue/Introduction

-Federated environment with NSX-T Version 3.2.1.0
-Unable to edit one or more groups on the Global Manager
-Received the error Cannot fetch inventory details: Index out of sync, please resync via 'start search resync all'

In the NSX-T manager /var/log/syslog the below error can be seen:

2022-06-28T17:51:27.973Z NSXFH1 NSX 7940 - [nsx@6876 comp="nsx-manager" errorCode="PM513002" level="ERROR" subcomp="manager"] Cannot fetch inventory details: Index out of sync, please resync via 'start search resync all'.
2022-06-28T17:51:27.973Z NSXFH1 NSX 7940 - [nsx@6876 audit="true" comp="nsx-manager" level="INFO" reqId="ce9efe67-85cd-496e-a6c6-ee18a6d7f895" subcomp="manager"] UserName="admin", ModuleName="NsxHome", Operation="ReadInventoryAggregateStatus", Operation status="failure"
2022-06-28T17:51:27.973Z NSXFH1 NSX 7940 SYSTEM [nsx@6876 audit="true" comp="nsx-manager" level="INFO" subcomp="manager"] UserName:'admin' ModuleName:'Policy' Operation:'GET@/api/v1/ui-controller/inventory-aggregate-status' Operation status: 'failure' Error: Failed to fetch Inventory details. Please contact the administrator. Error: Index out of sync, please resync via 'start search resync all'.

In the NSX-T manager /var/log/proton/nsxapi.log the below error can be observed:

2022-06-28T15:15:01.585Z ERROR providerTaskExecutor-19 GroupProviderNSXT 13206 POLICY [nsx@6876 comp="nsx-manager" errorCode="MP500140" level="ERROR" s2comp="grouping" subcomp="policy"] Unable to realized intent /global-infra/domains/FHESC/groups/Landesk-Core. Rz path: NULL
org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 : [{
    "module_name" : "common-services",
    "error_message" : "General error has occurred.",
    "details" : "java.lang.NullPointerException",
    "error_code" : 100

Environment

VMware NSX-T

Cause

The issue is that the expID for the criteria inside certain groups is null.

Resolution

This is a known issue impacting NSX-T Data Center. Please submit a support request through the Broadcom portal to assist with confirming and resolving the issue.