How to get support for VMware PKS Subscription

Products

• VMware Cloud PKS

Issue/Introduction

This article explains you on how to get support for VMware PKS subscription. 

Resolution

To get the quickest response, ensure you’re seeking help from the right company:

• If your subscription was purchased from VMware, contact VMware Support.

  • If you need help registering or submitting a case, you may call VMware support at [phone].

  • NOTE: VMware is unable to handle support requests for assistance from users whose subscription was purchased from Pivotal

• If your PKS subscription was acquired through Pivotal, directly, please register for Pivotal Support and submit a case:

  • Step-by-step support registration instructions and more information can be found on content.pivotal.io/support

  • The case interface is only visible to people with subscriptions that have registered and logged in to the community

  • NOTE: Pivotal is unable to handle support requests for assistance from users whose subscription was purchased from VMware