How to get support for VMware PKS Subscription
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How to get support for VMware PKS Subscription

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Article ID: 345536

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Updated On:

Products

VMware Cloud PKS

Issue/Introduction

This article explains you on how to get support for VMware PKS subscription. 


Resolution

To get the quickest response, ensure you’re seeking help from the right company:

  • If your subscription was purchased from VMware, contact VMware Support.

    • If you need help registering or submitting a case, you may call VMware support at +18774869273.

    • NOTE: VMware is unable to handle support requests for assistance from users whose subscription was purchased from Pivotal

  • If your PKS subscription was acquired through Pivotal, directly, please register for Pivotal Support and submit a case:

    • Step-by-step support registration instructions and more information can be found on content.pivotal.io/support

    • The case interface is only visible to people with subscriptions that have registered and logged in to the community

    • NOTE: Pivotal is unable to handle support requests for assistance from users whose subscription was purchased from VMware