Symptoms:
- Upgrading a PSC or vCenter Server to 6.5 or 6.7 fails with the error:
A problem occurred while getting data from the source vCenter Server.
- In the installer.log file, you see entries that indicate the wrong source VM is being contacted:
yyyy-mm-ddThh:mm:ss.061Z - info: VM with hostName VC-HOSTNAME: { _type: 'VirtualMachine',
_moid: 'vm-1234',
config: { template: false },
guest:
{ hostName: 'INCORRECT-VC-HOSTNAME',
ipAddress: 'INCORRECT-IP',
net: [ [Object] ] },
name: 'INCORRECT-VM-NAME',
summary:
{ storage:
{ committed: 70567936125,
uncommitted: 853394534401,
unshared: 70538035688,
timestamp: yyyy-mm-ddThh:mm:ss.765Z } } }
yyyy-mm-ddThh:mm:ss.061Z - info: VM Identifier for Source VC: vm-1234
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.