VMware Smart Assurance: Watch4net and Smarts Service Assurance Manager - Stale alerts and messages in Notification Cache, How to synchronize SAM and Notification Cache?
Article ID: 345367
Updated On:
Products
VMware
Issue/Introduction
Symptoms:
Stale alerts and messages in Notification Cache. SAM and Notification Cache are not synced.
Stale alerts and messages in Notification Cache. SAM and Notification Cache are not synced.
Environment
VMware Smart Assurance - Watch4Net/M&R
VMware Smart Assurance - SMARTS
VMware Smart Assurance - SMARTS
Resolution
There are two options to synchronize SAM and the Notification cache:
Stopping the SAM publisher to clear the Notification cache or stopping SAM to clear the Notification cache.
Stopping the SAM publisher to clear the Notification cache:
This method of clearing the Notification cache has less impact on the system as only SAM publisher is stopped.
Procedure:
Stopping the SAM publisher to clear the Notification cache or stopping SAM to clear the Notification cache.
Stopping the SAM publisher to clear the Notification cache:
This method of clearing the Notification cache has less impact on the system as only SAM publisher is stopped.
Procedure:
1. Stop the publisher:
$Smarts_Basedir/bin# dmctl -s INCHARGE-SA-PRES invoke SM_AMQPNotificationPublisher::SM-AMQPNotificationPublisher stop
2. Clear the Notifications cache by typing these commands:
2. Clear the Notifications cache by typing these commands:
a. $Smarts_Basedir/bin# sm_service stop smarts-elasticsearch
b. $Smarts_Basedir/bin# sm_service stop smarts-tomcat
c. $Smarts_Basedir# rm -rf local/repos/emc-alerts-es/nodes
d. $Smarts_Basedir/bin# sm_service start smarts-elasticsearch
e. $Smarts_Basedir/bin# sm_service start smarts-tomcat
b. $Smarts_Basedir/bin# sm_service stop smarts-tomcat
c. $Smarts_Basedir# rm -rf local/repos/emc-alerts-es/nodes
d. $Smarts_Basedir/bin# sm_service start smarts-elasticsearch
e. $Smarts_Basedir/bin# sm_service start smarts-tomcat
3. Start the publisher:
$Smarts_Basedir/bin# dmctl -s INCHARGE-SA-PRES invoke SM_AMQPNotificationPublisher::SM-AMQPNotificationPublisher start
Stopping SAM to clear the Notification cache:
This method of clearing the Notification cache has a substantial impact on the system, as SAM domain needs to be stopped.
Procedure:
This method of clearing the Notification cache has a substantial impact on the system, as SAM domain needs to be stopped.
Procedure:
1. Stop the SAM service:
$Smarts_Basedir/bin# sm_service stop ic-sam-pres
2. Clear the Notifications cache by typing these commands:
2. Clear the Notifications cache by typing these commands:
a. $Smarts_Basedir/bin# sm_service stop smarts-elasticsearch
b. $Smarts_Basedir/bin# sm_service stop smarts-tomcat
b. $Smarts_Basedir# rm -rf local/repos/emc-alerts-es/nodes
d. $Smarts_Basedir/bin# sm_service start smarts-elasticsearch
e. $Smarts_Basedir/bin# sm_service start smarts-tomcat
b. $Smarts_Basedir/bin# sm_service stop smarts-tomcat
b. $Smarts_Basedir# rm -rf local/repos/emc-alerts-es/nodes
d. $Smarts_Basedir/bin# sm_service start smarts-elasticsearch
e. $Smarts_Basedir/bin# sm_service start smarts-tomcat
3. Start the SAM service:
$Smarts_Basedir/bin# sm_service start ic-sam-pres
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