VMware Smart Assurance: Not able to install Smarts, NCM on Linux OS due to kernel compatibility issue

Products

• VMware

Issue/Introduction

Symptoms:

1. Receiving below message when installing Smarts.
./setup-IP-9_6_0_0-linux64.bin -console
         Initializing Wizard........
          Verifying JVM. 
No Java Runtime Environment (JRE) was found on this system.

The required library files mentioned in the Smarts Support Matrix have been installed on the system.

 

2. Unable to install NCM successfully. Prerequisite check is successful.

Environment

VMware Smart Assurance - NCM
VMware Smart Assurance - SMARTS

Cause

Identified that Linux OS on the server didn't have updated kernel causing the Smarts/NCM install issue.[root@p04 bin]# uname -a

Linux p04 4.1.12-124.15.1.el6uek.x86_64 #2 SMP Tue May 8 16:27:55 PDT 2018 x86_64 x86_64 x86_64

 

[root@p04 bin]# cat /etc/redhat-release

Red Hat Enterprise Linux Server release 6.10 (Santiago)

[root@p04 bin]#

Resolution

Upgrade the kernel on the Linux OS. Below command can be used:
yum upgrade kernel

Refer Redhat site https://access.redhat.com/articles/3078, it mentions RHEL 6.x comes with kernel versions 2.6.32-x. In this scenario, it can be seen that RHEL 6.x has different kernel 4.1.12-x.

Once the kernel is updated on the system, Smarts/NCM installation would not give Java error and proceed further.
[root@p04 bin]# uname -a
Linux p04 2.6.32-400.37.18.el6uek.x86_64 #1 SMP Thu Jun 23 19:14:49 PDT 2016 x86_64 x86_64 x86_64 GNU/Linux