This issue has been identified as a bug and is resolved in DSR 29 HF1. Upgrade to DSR 29 HF1 or higher for the issue fix.
https://docs.vmware.com/en/VMware-Smart-Assurance/10.1.3/rn/Network-Configuration-Manager-Device-Services-Support--DSr--Release-Notes-290-Hotfix-1.htmlWorkaround:
Below workaround can be implemented on Device Server/Combination Server in DSR 28 HF2 until DSR upgrade.
1. Create directory structure
$VOYENCE_HOME/custompackage/teldat/router if it doesn't exist already and copy
pull.inc file from $VOYENCE_HOME/package/teldat/router to $VOYENCE_HOME/custompackage/teldat/router.
2. Add code "
send(session, "end"+stdEOL);" after 41st line in $VOYENCE_HOME/custompackage/teldat/router/pull.inc file.
3. Save and close the file. Restart voyence service with command "
service voyence restart".
4. Schedule 'Autodiscovery with Pull All' or 'Pull All' on affected Teldat devices. Model name and OS version should be shown successfully now.
Note: Modified pull.inc is attached to the KB article along with a screenshot of the suggested code change.