VMware Smart Assurance NCM: How to take backup from Windows and restore in Linux?
Article ID: 345304
Updated On:
Products
Issue/Introduction
From NCM version 10.1, only Linux installers are available, there is no Windows OS support.
If the requirement is to upgrade from NCM 9.6.x on Windows OS to NCM 10.1.x, then install NCM 9.6 on Linux OS server first, take the backup image of NCM 9.6 Windows server and restore it on NCM 9.6 Linux Server. After which upgrade NCM 9.6 Linux Server to NCM 10.1.x version.
Environment
Resolution
How to capture Backup on a Windows Server:
Backup needs to be collected with option --multiplatform or --MULTIPLATFORM so that it can be restored on any platform i.e., Linux or Windows.
Ex: C:\smarts-ncm\tools>perl backup.pl --multiplatform
Would you like to back up your current data? [y/n] y
Backing up database...
The syntax of the command is incorrect.
Building backup image file...
Multiplatform backup file created: C:/smarts-ncm\data-image\backup-image-9.6.1.0.11.CS.Jul-29-2020-01.50.MP.tgz
To restore this data file, type:
restore.pl backup-image-9.6.1.0.11.CS.Jul-29-2020-01.50.MP.tgz
How to Restore backup image on a Linux Server:
Restore backup image in Linux Server normally:
Navigate to $VOYENCE_HOME/tools, execute: ./restore.pl <backup image path>
Example: ./restore.pl /opt/backup-image-9.6.1.0.11.CS.Jul-29-2020-01.50.MP.tgz
When multiplatform is used, NCM sometimes faces issue with retrieving lockbox passphrase. This can be solved by unlock of lockbox followed by executing service vcmaster restart after successful restore.
Refer https://docs.vmware.com/en/VMware-Smart-Assurance/9.6.0/EMC_Smarts_NCM_96_InstallGuide.pd, pg.261 on command to unlock lockbox.
If case of any issue, raise a SR with VMware Technical support team with restoration log available at $VOYENCE_HOME/tools for further troubleshooting.
Additional Information
Refer page number 19 of https://docs.vmware.com/en/VMware-Smart-Assurance/9.6.0/EMC_Smarts_NCM_96_InstallGuide.pdf, Section "Upgrade and Migration"
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