Step#3: Resolve EAM issue
If the issue is not able to be resolved from NSX UI , it can be resolved by EAM UI or EAM MOB.
EAM UI: Home -> Administration -> vCenter Server Extensions -> vSphere ESX Agent Manager -> Configure tab (former: Manage) -> ResolveAll
EAM MOB:
2.1 Navigate to EAM MOB: vc_ip/eam/mob/
2.2 Authenticate as full Administrator or NSX user.
2.3 Match the agency and click on it
2.4 Click on ResolveAll in the method section.
2.5 in the opened pop-up window click InvokeMethod.
Step#3: Verify if EAM turns to green
This can be done from NSX UI, EAM UI or EAM MOB.