Feature Request process for Software Defined Edge products

Products

• VMware Smart Assurance
• VMware Telco Cloud Operations
• VMware Telco Cloud Service Assurance
• VMware VeloCloud SD-WAN Edge Appliance
• VMware Telco Cloud Automation
• VMware Premier Support for Telco
• VMware Success 360 for Telco
• VMware Success 360 for Telco - Advanced
• VMware Success 360 for Telco - Enterprise
• VMware Telco Cloud Infrastructure - Cloud Director Edition
• VMware Telco Cloud Infrastructure - OpenStack Edition
• VMware Telco Cloud Platform - 5G Edition
• VMware Telco Cloud Platform Advanced
• VMware Telco Cloud Platform Essentials
• VMware Telco Cloud Platform Essentials for RAN
• VMware Telco Cloud Platform RAN
• VMware Telco Cloud Platform Standard MANO

Issue/Introduction

How to request a feature or enhancement to be added to products within the SDE division.

Resolution

• Create a support request following the standard process: Creating and managing Broadcom support cases.
    Within the description of the case, indicate this is a feature request.
    Explain in detail what feature or enhancement you are requesting.
• The support team will review the request and reach out if additional clarification is needed.
• The support team will create an internal case with the engineering team for this request.
  Note: If you have Advanced Support, your account team will be notified of the request and will be able to provide updates regarding its status.
• The support team will notify you that the request has been submitted to the engineering team.
• The support request will be closed.