Logging in to the vSphere Web Client fails with the error: An internal error has occurred - Index '0' specified is out of bounds
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Logging in to the vSphere Web Client fails with the error: An internal error has occurred - Index '0' specified is out of bounds

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Article ID: 344874

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Updated On:

Products

VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • The vSphere environment is running on 6.0 Update 1.
  • Logging in to the vSphere Web Client fails with the error:

    Index '0' specified is out of bounds.
     
  • In the vsphere_client_virgo.log file, you see the entries:

    [2016-03-16T13:19:52.510Z] [INFO ] fs-watcher org.eclipse.virgo.medic.eventlog.default DE0004I Starting bundle 'com.vmware.vsphere.client.telemetryservice' version '6.0.0'.
    .....
    [2016-03-16T13:19:53.093Z] [ERROR] region-dm-6 c.v.ph.client.common.extensions.ps.DefaultProxySettingsValidator Error while validating proxy ProxySettingsWithOrigin[ ] java.net.UnknownHostException: vcsa.vmware.com: Name or service not known
    .....
    [2016-03-16T13:25:07.360Z] [ERROR] Thread-30 com.vmware.vise.extensionfw.impl.PackagesDeployer Error deploying one of more bundles for the plugin package /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client java.lang.Exception: Timed out waiting for bundle to start: Bundle: id:com.vmware.vsphere.client.telemetryservice, version:6.0.0, contextPath:plugins, location:/usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/telemetry-service-6.0.0.jar, exportPackage:null, importPackage:null, isSorted:true at com.vmware.vise.extensionfw.impl.HotDeployBundleDeployer.deploy(HotDeployBundleDeployer.java:155) at com.vmware.vise.extensionfw.impl.PackagesDeployer.deployInternalPlugins(PackagesDeployer.java:198) at com.vmware.vise.extensionfw.impl.PackagesDeployer.deployPackage(PackagesDeployer.java:133) at com.vmware.vise.extensionfw.impl.PackagesDeployer.deploy(PackagesDeployer.java:78) at com.vmware.vise.extensionfw.ExtensionManager.addPluginPackages(ExtensionManager.java:419) at com.vmware.vise.extensionfw.impl.ExtensionBundleActivator$PluginActivatorThread.run(ExtensionBundleActivator.java:95)

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

    The log file is located at:

    • WIndows vCenter Server:%ALLUSERSPROFILE%\VMWare\vCenterServer\logs\vsphere-client\logs
    • vCenter Server Appliance: /var/log/vmware/vsphere-client/logs


Cause

This issue occurs due to the Customer Experience Improvement Plugin that was introduced in vCenter Server 6.0 Update 1.

Resolution

This issue is resolved in VMware vCenter Server 6.0 Update 2.

vCenter Server on Windows

To work around the issue, log in as an administrator to the Windows machine that runs vCenter Server and perform these steps:
Note: The Customer Experience Improvement Plugin is removed from running through these steps.
  1. Log in to the machine running the vSphere Web Client.
  2. Open a command prompt.
  3. Stop the vSphere Web Client service with this command:

    net stop vspherewebclientsvc /y

    Note: The /y parameter stops the vmware-perfcharts service, which depends on vspherewebclientsvc.
     
  4. Back up the contents of the C:\Program Files\VMware\vCenter Server\WebClient\server\work.
  5. Remove the contents of the vSphere Web Client work directory with this command:

    rmdir "C:\Program Files\VMware\vCenter Server\WebClient\server\work" /s /q
     
  6. Back up the contents of C:\Program Files\VMware\vCenter Server\virgo\server\pickup\.
  7. Remove the contents of the pickup directory by running:

    del "C:\Program Files\VMware\vCenter Server\virgo\server\pickup\*" /q
     
  8. Back up these files located in C:\Program Files\VMware\vCenter Server\WebClient\plugin-packages\vsphere-client\plugins\:

    The files contained in this folder are:
     
    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
       
  9. Remove these files from C:\Program Files\VMware\vCenter Server\WebClient\plugin-packages\vsphere-client\plugins\:
     
    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
       
  10. Start the vSphere Web Client with these commands:

    net start vspherewebclientsvc
    net start vmware-perfcharts

vCenter Server Appliance

Note: This procedure removes the Customer Experience Improvement Program Plugin.

To work around the issue in a vCenter Server Appliance:
  1. Open an SSH session with the vCenter Server Appliance. For more information, see the Enable or Disable SSH and Bash Shell Access section in the vCenter Server Appliance Configuration guide.
     
  2. Stop the vSphere Web Client service with this command:

    service vsphere-client stop
     
  3. Back up the contents of /usr/lib/vmware-vsphere-client/server/work/.
  4. Remove the contents of the vSphere Web Client work directory by running this command:

    rm -rf /usr/lib/vmware-vsphere-client/server/work/*

     
  5. Back up the contents of /usr/lib/vmware-virgo/server/pickup/.
  6. Remove the contents of the pickup directory by running:

    rm /usr/lib/vmware-virgo/server/pickup/*

     
  7. Back up these files located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:
     
    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
       
  8. Remove these files that are located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:
     
    • telemetry-service-6.0.0.jar
    • telemetry-ui-war-6.0.0.war
    • phonehome-collector-ui-war-6.0.0.war
    • cis-data-service-cmc-6.0.0.jar
       
  9. Start the vCenter service by running:

    service vsphere-client start


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