How to upgrade vRealize Operations Manager from version 6.7 to 7.0 in VMware Cloud Foundation 3.5.0

Products

• VMware Cloud Foundation

Issue/Introduction

This article provides instructions for how to upgrade vRealize Operations Manager in VMware Cloud Foundation 3.5.

Environment

VMware Cloud Foundation 3.5.x

Resolution

Notes:

• Ensure VMware Cloud Foundation has been upgraded to version 3.5.
• Take snapshots of all vRealize Operations Manager VMs prior to beginning this procedure.
• Download the VMware vRealize Operations Manager - Virtual Appliance Upgrade packages (vRealize_Operations_Manager-VA-7.0.0.10098132.pak, vRealize_Operations_Manager-VA-7.0.0.11287810.pak, vRealize_Operations_Manager-VA-OS-7.0.0.10098132.pak) from customerconnect.vmware.com.
• Examine the health of vRealize Operations Manager cluster by using the Upgrade Assessment Tool. Remediate any issues before you begin the upgrade. See VMware Knowledge Base article 57283 and the product download page version 7.0.
• Preserve any customized content by cloning the content.

Customized content includes alert definitions, symptom definitions, recommendations, and views.

• On all vRealize Operations Manager virtual appliances, verify that the vRealize Log Insight agent configuration, located in the /var/lib/loginsight-agent/liagent.ini file, contains ssl=no.

 

Take the vRealize Operations Manager Nodes Offline and Take Snapshots

Note: Before you perform the upgrade of vRealize Operations Manager, take the nodes in the cluster offline and take a snapshot of each node. If you must perform a rollback of vRealize Operations Manager to the previous state, these snapshots accelerate the rollback operation.
 

1. Log in to the vRealize Operations Manager administrator interface on the primary node.
2. Take all vRealize Operations Manager nodes in the cluster offline.
   1. In the Navigator, click System Status.
   2. On the System Status page, under Cluster Status click Take Offline.
   3. In the Take Cluster Offline dialog, enter vRealize Operations Manager 7.0 Upgrade in the Reason text box and click OK.
3. Wait until all vRealize Operations Manager nodes in the cluster are offline and the Cluster Status becomes Offline.
4. Log in to the Management vCenter Server using the vSphere Web Client.
5. Take a snapshot of each vRealize Operations Manager node.

 

Upgrade the Operating System on the vRealize Operations Manager Appliances

1. In the Navigator, click Software Update, on the Software Update page, click Install a Software Update.
2. In the Select Software Update wizard, click Browse and locate vRealize_Operations_Manager-VA-OS-7.0.0.10098132.pak on the local file system.
3. Select Install the PAK file even if it is already installed, click Upload and click Next.
4. On the End User License Agreement page, select the I accept the terms of this agreement check box and click Next.
5. On the Update Information dialog, review the Important Update and Release Information and click Next.
6. On the Install Software Update page, click Install.
7. Wait until the operating system software update is completed.

   You are logged out from the administrator user interface of the primary node while the software update process restarts each of the vRealize Operations Manager nodes included in the deployment.

8. After the operating system update process is complete, log back in to the administrator user interface on the primary node and verify that the cluster status is ONLINE on the Cluster Status page.

 

Upgrade the vRealize Operations Manager Software

1. Take all vRealize Operations Manager nodes in the cluster offline.
   1. In the Navigator, click System Status.
   2. On the System Status page, under Cluster Status click Take Offline.
   3. In the Take Cluster Offline dialog, enter vRealize Operations Manager 7.0 Upgrade in the Reason text box and click OK.
2. Wait until all vRealize Operations Manager nodes in the cluster are offline and the Cluster Status becomes Offline.
3. Perform the upgrade of vRealize Operations Manager software.
   1. In the Navigator, click Software Update, on the Software Update page, click Install a Software Update.
   2. In the Select Software Update wizard, click Browse and locate vRealize_Operations_Manager-VA-7.0.0.10098132.pak on the local file system.
   3. Select Install the PAK file even if it is already installed, click Upload and click Next.
   4. On the End User License Agreement page, select the I accept the terms of this agreement check box and click Next.
   5. On the Update Information dialog, review the Important Update and Release Information and click Next.
   6. On the Install Software Update page, click Install.
4. Wait until the update of the vRealize Operations Manager software is completed.

   You are logged out from the administrator user interface of the primary node while the software update process restarts each of the vRealize Operations Manager nodes included in the deployment.

5. After the software update process is complete, log back in to the administrator user interface on the primary node and verify that the cluster status is ONLINE on the Cluster Status page.
6. Repeat Steps 1 through 5 using vRealize_Operations_Manager-VA-7.0.0.11287810.pak.
7. Before you log in to the vRealize Operations Manager user interface, clear your browser cache to ensure that all objects in the vRealize Operations Manager user interface are displayed correctly.

Upgrade Non-native vRealize Operations Manager Management Packs

Note: During the upgrade, vRealize Operations will update any in-product management packs and version them alongside the vRealize Operations version and build. Validate the compatibility of any VMware add-on or third-party management packs that you have manually installed by reviewing the Tech Specs page for each management pack at https://marketplace.vmware.com. For example, the Management Pack for NSX-v, Management Pack for Storage Devices, and Management Pack for SDDC Health Management, and the Management Pack for Site Recovery Manager are not natively included with vRealize Operations 7.0 and Cloud Foundation.

1. Download any needed Management Pack upgrades from https://marketplace.vmware.com.
2. Log in to vRealize Operations Manager by using the operations interface.
3. Upgrade the applicable Management Pack.
   1. On the main navigation bar, click Administration.
   2. In the left pane of vRealize Operations Manager, click Solutions.
   3. On the Solutions page, click Add.
   4. On the Select a Solution page, browse your file system and locate the .pak file of Management Pack to be upgraded.
   5. Select Install the PAK file even if it is already installed, click Upload, and click Next.
   6. On the End User Agreement page, select the I accept the terms of this agreement check box and click Next.
   7. After the upgrade is complete, click Finish.
4. Verify that the adapters related to the upgraded Management Pack are collecting metrics.
   1. On the Solutions page, select the relevant Solution from the solution table.
   2. Under Configured Adapter Instances, verify that the Collection State is Collecting and the Collection Status is Data Receiving.
5. Repeat Steps 3 and 4 for any other Management Packs that need to be upgraded.

Notes:

• Once the upgrade is completed and validated, any snapshots taken of the vRealize Operations Manager nodes should be deleted.
• An updated vRealize Operations Manager license key must be supplied. Instructions for adding a license key can be found in vRealize Operations Manager License Keys. Additionally, the updated key can be added to VMware Cloud Foundation if desired. Instructions for adding a license key to VMware Cloud Foundation can be found in Add License Keys for the Software in Your Cloud Foundation System.

Update the vRealize Operations Manager version recorded in SDDC Manager

1. Download the attached 65079_vrops_version_updater.zip file.
2. Use a file transfer utility to copy the downloaded file to the /tmp folder on the SDDC Manager VM.
3. SSH to the SDDC Manager VM as the vcf user and use the su - command to switch to the root user.
4. Issue the following command to extract the contents of /tmp/65079_vrops_version_updater.zip file:

unzip -d /tmp/ /tmp/65079_vrops_version_updater.zip

5. Issue the following command to execute the /tmp/vrops_version_updater.py script:

python /tmp/vrops_version_updater.py

Additional Information

Impact/Risks:
It is not supported to update vRealize Operations Manager beyond version 7.0. Doing so my negatively affect VMware Cloud Foundation's ability to manage this product.