VxRail upgrade task in SDDC Manager displays incorrect status

Products

• VMware Cloud Foundation

Issue/Introduction

• This is an informational KB to let customers know that this is a known issue.
   

Symptoms:

• The VxRail upgrade task status in SDDC Manager is displayed as running even after the upgrade is complete (success or failure) or VX Manager is in non-responsive state.

Environment

VMware Cloud Foundation 4.2

Cause

• Upgrade task hung due to pgsql partition full on the VxRail manager

Resolution

• This is a known issue and currently there is no resolution

Workaround:

• Workaround this issue by restarting the LCM service
• Check that VxManager is responsive

    1. Login to SDDC Manager VM via SSH
    2. Run following API to verify VxManager status:

curl -k -u "SSO_USER_NAME:SSO_USER_PASSWORD" https://<VX_MANAGER_FQDN>/rest/vxm/v1/system

• Please contact DELL support if VxManager API is not responding.
  • Validate with this DELL KB link if the VxRail manager /var space is full 
• If API is responsive then proceed with remaining steps to restart LCM service:
  • Login to SDDC Manager VM via SSH and switch to root
  • Run the following command to restart LCM:
    • systemctl restart lcm
  • Wait for LCM to restart 
  • Run the following command to verify that LCM service is up and running
    • systemctl status lcm

The task status will be synchronized

Retry VxRail upgrade from SDDC Manager UI if it is marked as failed.