A task initiated from vSphere Client fails with the error: Sysinfo set operation failed with error status

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• An operation initiated by a user using vSphere Client fails
• You see the error:
  
  Sysinfo set operation VSI_node failed with error status status_string.
  
  For example:
  
  
  • You may see this error when an unmount operation of a NFS datastore fails:
    
    Sysinfo set operation VSI_MODULE_NODE_mnt_umount failed with error status Busy.
    
    
  • You may see this error while setting up the VXLAN Network Virtualization Preparation:
    
    Sysinfo set operation VSI_NODE_net_tcpip_instances_plumb failed with error status Failure.

Environment

VMware vCenter Server 5.5.x
VMware vCenter Server 5.0.x
VMware vCenter Server 5.1.x
VMware vCenter Server 6.0.x
VMware vSphere ESXi 5.0
VMware vSphere ESXi 5.5
VMware vSphere ESXi 5.1
VMware vSphere ESXi 6.0

Cause

A task that a user initiates from the vSphere Client, reaches one or more ESXi hosts. A user level daemon, called hostd, that runs on each ESXi host is responsible to service that task. The kernel software of ESXi, called VMkernel, provides an interface called VSI (VMkernel SysInfo) that is used by the hostd daemon to query or change the state of the system depending on the task that hostd is servicing.

For any reason, if the VMkernel is not able to service the VSI call made by hostd, it returns a failure with a corresponding status string:

This failure message is forwarded by hostd to the vSphere client.

Depending on the task that is initiated on vSphere Client and the error encountered by VMkernel, the user sees the corresponding VSI_node and the status_string in the failure message.

Resolution

Resolution of this problem depends on what task was initiated by the user, what VSI node was involved, and what error status was returned by VMkernel.

If this error is blocking any operation, file a support request with VMware Support and note this KB article ID (2132173) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Additional Information

vSphere Client から開始されたタスクがエラーで失敗する： Sysinfo set operation failed with error status