Troubleshooting graphics issues in Fusion

Products

• VMware Desktop Hypervisor

Issue/Introduction

Symptoms:

• You experience kernel panics when using 3D acceleration
• You see graphical artifacts while using 3D acceleration
• You encounter performance issues while using 3D acceleration

Environment

VMware Fusion 8.x
VMware Fusion 4.x
VMware Fusion 3.x
VMware Fusion 10.x
VMware Fusion 5.x
VMware Fusion 7.x
VMware Fusion 6.x
VMware Fusion 11.x
VMware Fusion Pro 11.x
VMware Fusion Pro 8.x
VMware Fusion Pro 10.x

Resolution

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, check to see if the graphics problem persists. Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot graphics issues in Fusion:

1. Install all available Apple Software Updates. For more information, see Update the software on your Mac</u>.
   
   Note: The preceding link was correct as of November 14, 2011. If you find the link is broken, provide feedback and a VMware employee will update the link.
    
2. Use the latest version of Fusion. To download the latest version of Fusion, go to the VMware Download Center.
3. Disable 3D acceleration:
   
   Note: Some programs, such as games or other graphically intensive applications, may not work correctly without 3D acceleration.
    
   1. Shut down the virtual machine.
   2. On the Fusion menu bar, go to Virtual Machine > Settings.
   3. Click Display.
   4. Deselect Accelerate 3D Graphics.

If the issue continues to exist after trying the steps in this article:

• Collect the VMware Support information. For more information, see Collecting diagnostic information for VMware Fusion (1003894).
• File a support request with VMware Support and quote this Knowledge Base article ID (2009565) in the problem description. For more information, see How to Submit a Support Request.

 

Additional Information

Consider upgrading your graphics card, if you have an older one.

Note: This is only possible with a Mac Pro.