"The license capacity is insufficient" error while switching the license from CPU to VM
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"The license capacity is insufficient" error while switching the license from CPU to VM

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Article ID: 344284

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Updated On:

Products

VMware NSX Networking VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

Symptoms:
When licensing VMware NSX for vSphere 6.2.x and the usage is greater than the current capacity, you experience these symptoms:
  • Switching the license from CPU to virtual machine (or vice versa) fails.
  • You see the error:

    The license capacity is insufficient


Environment

VMware NSX for vSphere 6.2.x
VMware vSphere ESXi 6.0
VMware vCenter Server 6.0.x
VMware vCenter Server Appliance 6.0.x

Cause

This issue occurs when the latest usage count is not calculated correctly while determining if the license switch can be applied from virtual machine count to CPU count and vice versa.

The only possible way to get to this is:

In the case of virtual machine to CPU license switch:
  1. NSX starts in the evaluation mode (per virtual machine).
  2. User applies a CPU license (License1) with big capacity and uses more than the capacity (License3).
  3. User applies a virtual machine license (License2).
  4. User applies a CPU license (License3) with lower capacity (License1).
In the case of CPU to virtual machine license switch:
  1. NSX starts in the evaluation mode (per virtual machine) and uses more than the capacity of License2.
  2. User applies CPU licenses (License1).
  3. User applies virtual machine license (License2).

Resolution

This issue is resolved in VMware vCenter Server 6.0 Update 2, available at VMware Downloads. For more information, see the VMware vCenter Server 6.0 Update 2 Release Notes.

If you are unable to upgrade at this time, apply this workaround:
  • For virtual machine to CPU license switch - If License1 is still available, apply it first and then switch to License2.
  • For CPU to virtual machine license switch - If the evaluation has not yet expired, switch first to evaluation and then to License2.
Note: This does not prevent or interfere with the functional usage of VMware NSX for vSphere 6.2.x.

Additional Information



Changing the VMware NSX for vSphere 6.x License from virtual machine to CPU
在 VMware NSX for vSphere 6.2.x 中将许可证从 CPU 切换到虚拟机(反之亦然)失败,并显示错误: 许可证容量不足
VMware NSX for vSphere 6.2.x でライセンスを CPU から仮想マシン(またはその逆)に切り替えると次のエラーで失敗する:ライセンス数が不足しています