Cannot Log into UMP

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Article ID: 34423

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Issue/Problem/Symptoms:

1. After changed the authentication in UMP such as Control Panel, users can not login via UMP login console.

Tried to change the portal-ext.properties to screen name, still fails. 

eg:  $Nimsoft\probes\service\wasp\webapps\ROOT\WEB-INF\classes\

2. After changed the log on method from Screen Name to UserID and now locked out of the UMP. Not even the superuser account can log in. 

The change was made in UMP under the Control Panel ->Settings  -> Administration

 

Resolution/Workaround:

Delete the rows from portlet preferences.

To do this, since UMP was down and we had no access to SLM, we used SQL Management Studio. 

Once deleted we were able to login again.

 

 

Additional Information:

Apparently the GUI doesn't delete from portlet preferences when you use it to switch between login authentication methods.

 

Environment

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: