wasp probe leaks memory or consumes high cpu/stops responding

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Symptoms: 

 

Sometimes you will note (especially in a very busy environment) that the UMP becomes unresponsive and it appears that the wasp probe is using high cpu and/or using more memory than it has been allocated. 

 

Resolution:

 

This is a result of a misconfiguration in UMP 2.6.x and can be fixed as follows:

 

1. Make sure you are on UMP 2.6.2, or wasp > 3.04.

2. Edit the file on the WASP server in the folder /nimsoft/probes/service/wasp/webapps/dynamicviews/web-inf/flex/service-config.xml 

 

You will uncomment the following line 

 

<!-- 

<flex-client> 

<timeout-minutes>1</timeout-minutes> 

</flex-client> 

--> 

 

You should also remove the <!-and --> lines around that text. 

so when done it should look like: 

 

<flex-client> 

<timeout-minutes>1</timeout-minutes> 

</flex-client> 

 

You will need to repeat this for the same file underneath the customdashboard folder as well. 

After applying these changes, restart the wasp.

Environment

Release:
Component: CAUIM