'Error communicating with Pricing service' error in vRA
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'Error communicating with Pricing service' error in vRA


Article ID: 343774


Updated On:


VMware Aria Suite


  • New blueprint in created in vRealize Automation.
  • Provisioning the newly created blueprint fails when getting upfront price from vRealize Business fails with the error:

    Request failed while fetching item metadata: Error communicating with Pricing service


VMware vRealize Business for Cloud Standard 7.x
VMware vRealize Business for Cloud Advanced 7.x
VMware vRealize Automation 7.0.x


This issue occurs when the blueprint is not available in vRealize Business at the time of upfront costing.


This is a known issue affecting VMware vRealize Automation 7.0.x.
Currently, there is no resolution.

To work around the issue:
  1. Create a new blueprint in vRealize Automation.
  2. Trigger the vRealize Automation data collection in vRealize Business for cloud.
  3. Trigger cost calculation in vRealize Business for cloud after a successful vRealize Automation data collection.
  4. Provision the blueprint again.

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