Warning and Intermediate severity values are displayed in correctly for Symptoms in VMware vRealize Operations Manager 6.x
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Warning and Intermediate severity values are displayed in correctly for Symptoms in VMware vRealize Operations Manager 6.x

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Article ID: 343687

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
The Symptoms Average Health of group members, Average Risk of group members, and Average Efficiency of group members display the Warning and intermediate severity values incorrectly in VMware vRealize Operations Manager 6.x.



Environment

VMware vRealize Operations Manager 6.1.x
VMware vRealize Operations Manager 6.2.x
VMware vRealize Operations Manager 6.0.x

Cause

This issue occurs when the Symptom's severity values are incorrect in /usr/lib/vmware-vcops/user/plugins/inbound/vcops_adapter3/conf/describe.xml.

Resolution

This is a known issue affecting VMware vRealize Operations Manager 6.x.

Currently, there is no resolution.

To work around the issue, manually correct the Severity values for the Average X of group members' (where X is Health, Risk and Efficiency) symptoms:

  1. Log in to the VMware vRealize Operations Manager master node as root trhough ssh or console.
  2. Open the /usr/lib/vmware-vcops/user/plugins/inbound/vcops_adapter3/conf/describe.xml file using a text editor.
  3. Increment the version value by 1 (Line 2 ):

    version=XXX

  4. Search for the term population. This leads to the GroupPopulation symptoms associated with Health, Risk and Efficiency.
  5. Correct the severity values for each symptom to reflect the values listed.

    For Health:
    Critical:25
    Immediate:50
    Warning:75

    For Risk and Efficiency:
    Critical:75
    Immediate:50
    Warning:25

    Health example:
    <SymptomDefinition id="GroupPopulation<b>HealthRed" nameKey="20067" adapterKind="ALL" resourceKind="All" waitCycle="1" cancelCycle="1">
    <State severity="<b>Critical">
    <condition type="htmetric" key="Health|populationAverage" operator="&lt;=" value="<b>25"/>
    </State>
    </SymptomDefinition>

    <SymptomDefinition id="GroupPopulation<b>HealthOrange" nameKey="20068" adapterKind="ALL" resourceKind="All" waitCycle="1" cancelCycle="1">
    <State severity="<b>Immediate">
    <condition type="htmetric" key="Health|populationAverage" operator="&lt;=" value="<b>50"/>
    </State>
    </SymptomDefinition>

    <SymptomDefinition id="GroupPopulation<b>HealthYellow" nameKey="20069" adapterKind="ALL" resourceKind="All" waitCycle="1" cancelCycle="1">
    <State severity="<b>Warning">
    <condition type="htmetric" key="Health|populationAverage" operator="&lt;=" value="<b>75"/>
    </State>
    </SymptomDefinition>


  6. Save the changes.
  7. Log in to VMware vRealize Operations Manager UI as admin.
  8. Navigate to Administration> Support> Redescribe
    Select the vRealize Operations Adapter and click Redescribe.
Note: After redescribe completes, the Describe Version field must reflect the version number defined in step 3 and the symptoms reflects the new symptom values.