Symptoms:
- After deploying vRealize Operations Manager appliance, you are unable to access to the admin UI.
- In /storage/log/var/log/firstboot/vsutilitiesFirstBoot.py_XXXX_stdout.log, you can see entries similar to:
An unhandled exception occurred, exiting with exit code: 1,
Type: "<class 'UnicodeDecodeError'>"
Value: "'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)"
Traceback: "Traceback (most recent call last):
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1767, in <module>
main()
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 1730, in main
apacheConfigurator(storage, adminUser, adminGroup)
File "/usr/lib/vmware-vcopssuite/firstboot/vsutilitiesFirstBoot.py", line 783, in apacheConfigurator
apache_listen_configurator.configureApacheListen()
File "/usr/lib/vmware-vcopssuite/utilities/bin/apache_listen_configurator.py", line 79, in configureApacheListen
ip = vc_ops_utilities.get_local_ip(False)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 339, in get_local_ip
force_ipv6 = get_force_ipv6_from_ovf_xml() or get_prefer_ipv6_from_suite_properties()
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 203, in get_force_ipv6_from_ovf_xml
return 'True' == __read_match_from_ovf_env_xml(use_ipv6_pattern, group_name)
File "/usr/lib/vmware-vcopssuite/utilities/lib/vc_ops_utilities.py", line 165, in __read_match_from_ovf_env_xml
for line in ovf_environment_file:
File "/usr/lib/vmware-python-3/lib64/python3.5/encodings/ascii.py", line 26, in decode
return codecs.ascii_decode(input, self.errors)[0]
UnicodeDecodeError: 'ascii' codec can't decode byte 0xe5 in position 1620: ordinal not in range(128)