Custom vSphere tags are not displayed in VMware vRealize Operations Manager 6.x and later
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Custom vSphere tags are not displayed in VMware vRealize Operations Manager 6.x and later

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Article ID: 343468

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Custom tags set in vCenter Server fails to appear in VMware vRealize Operations Manager.
  • Custom groups with criteria based on custom tag fails to update.


Environment

VMware vRealize Operations Manager 7.0.x
VMware vRealize Operations Manager 6.4.x
VMware vRealize Operations Manager 6.3.x
VMware vRealize Operations Manager 6.1.x
VMware vRealize Operations Manager 6.6.x
VMware vRealize Operations Manager 6.0.x
VMware vRealize Operations Manager 6.2.x
VMware vRealize Operations Manager 6.7.x
VMware vRealize Operations Manager 6.5.x

Cause

The issue occurs when the collection user of vCenter Adapter does not have permissions to discover custom tags.

Resolution

To resolve this issue, grant the permission to the collection user to collect vCenter Server metrics and discover custom tags.
 
Note: The collection user account may also need to be assigned Global Read only permissions.You can assign global read only permissions, by logging into web-client as [email protected].
 
To grant permissions to the collection user:
  1. Log in to the vSphere Client UI as an Administrator.
  2. Navigate to Home > Roles.
  3. Select the role given to the collection user, specified in VMware vRealize Operations Manager.
  4. Edit the role, and grant the permissions outlined in Minimum Collection User Permissions in vRealize Operations Manager 6.x and later .
  5. Click OK to save the changes.
Notes:
  • The custom tags appears in VMware vRealize Operations Manager after few collection cycles.
  • In vRealize Operations Manager 6, restart the collection service for custom tags to appear. This is best accomplished by taking the cluster Offline in the admin UI, then bringing it back Online.

 

To verify the collection user specified in vRealize Operations Manager:
  1. Log in to the vRealize Operations Manager Product UI as the admin user.
  2. Navigate to Administration > Solutions.
  3. Select the VMware vSphere solution and click Configure.
  4. Select the vCenter adapter and click Edit next to Credential.

    Note: The Collection user is displayed in the User Name field.


Additional Information

VMware vRealize Operations Manager 6.x 中不显示自定义 vSphere 标记