Some Adapter and Object status is "Old Data Receiving" in vRealize Operations

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• vRealize Operations is integrated with vRealize Log Insight, with Enabled metric calculation checked.
• Objects associated with vRealize Log Insight are reporting the Old Data Receiving status under the vRealize Operations Administration > Inventory page.

Environment

VMware vRealize Operations Manager 7.5.x
VMware vRealize Operations Manager 7.0.x
VMware vRealize Operations 8.x

Cause

vRealize Log Insight is sending metrics with an old timestamp to vRealize Operations, causing vRealize Operations to report the Old Data Receiving status.

Resolution

This is a known issue cause by vRealize Log Insight, and will be resolved in a future release or vRealize Log Insight.

Workaround:
To work around this issue, uncheck Enable metric calculation from the vRealize Operations Integration page in vRealize Log Insight.

1. Log into vRealize Log Insight with the local admin user.
2. Navigate to Administration > Integration > vRealize Operations.
3. Uncheck  Enable metric calculation.
4. Click Save.

Additional Information

The vCenter Adapter resources that can suffer from this issue, where the root cause is Log Insight, and can be fixed by this article, are:

• Virtual Machine
• Host System
• vCenter Server

If any other object suffers from this issue, this article may not be applicable.