"Installation of component VMware cis-upgrade-runner failed with error code '1603'" upgrading vCenter Server
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"Installation of component VMware cis-upgrade-runner failed with error code '1603'" upgrading vCenter Server

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Article ID: 343429

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Updated On:

Products

VMware VMware vCenter Server VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • This error occurs on minor upgrade of vCenter Server 6.0/6.5 U1 to U2 or U3.
     
  • In vminst.log file, you will se entries similar to:

    2017-05-30 00:02:07.701+01:00| vcsInstUtil-5318198| I: InstallStatus_SetStage: install stage: install-packages / (NULL)
    2017-05-30 00:02:07.701+01:00| vcsInstUtil-5318198| I: InstallStatus_SetStage: install stage: install-packages / cis-upgrade-runner.msi
    2017-05-30 00:02:07.701+01:00| vcsInstUtil-5318198| I: LaunchPkgMgr: Telling child to install "C:\temp\vCenter 6.0 U3\vCenter-Server\Packages\cis-upgrade-runner.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\" REINSTALLMODE=vemus VM_UPDATE=1" details 0
    2017-05-30 00:02:07.717+01:00| vcsInstUtil-5318198| I: wWinMain: Exe is told to run "C:\temp\vCenter 6.0 U3\vCenter-Server\Packages\cis-upgrade-runner.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\" REINSTALLMODE=vemus VM_UPDATE=1" details 0
    2017-05-30 00:03:13.905+01:00| vcsInstUtil-5318198| I: ProcessMsiMsg: Got type INSTALLMESSAGE_RESOLVESOURCE
    2017-05-30 00:03:28.365+01:00| vcsInstUtil-5318198| E: wWinMain: MSI result of install of "C:\temp\vCenter 6.0 U3\vCenter-Server\Packages\cis-upgrade-runner.msi" may have failed: 1603 (0x00000643)
    2017-05-30 00:03:28.365+01:00| vcsInstUtil-5318198| E: LaunchPkgMgr: Operation on cis-upgrade-runner.msi appears to have failed: 1603 (0x00000643)
    2017-05-30 00:03:28.381+01:00| vcsInstUtil-5318198| I: PitCA_MessageBox: Displaying message: "Installation of component VMware CIS upgrade runner failed with error code '1603'. Check the logs for more details."
    2017-05-30 00:03:30.331+01:00| vcsInstUtil-5318198| I: LaunchPkgMgr: Telling child to revert transaction
    2017-05-30 00:03:30.331+01:00| vcsInstUtil-5318198| I: InstallStatus_SetStage: install stage: install-packages / revert-transaction
    2017-05-30 00:03:46.383+01:00| vcsInstUtil-5318198| I: EndTransaction: Chain transaction 1 rollback result 0
    2017-05-30 00:03:46.383+01:00| vcsInstUtil-5318198| I: wWinMain: We've been told our work is done, terminating
     

  • In pkgmgr-comp-msi.log file you will see entries similar to,

    ******* CommandLine: **********
    MSI (s) (E8:38) [00:03:13:905]: Warning: Local cached package 'C:\Windows\Installer\59b4c.msi' is missing.
    MSI (s) (E8:38) [00:03:13:905]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (E8:38) [00:03:13:905]: User policy value 'DisableMedia' is 0
    MSI (s) (E8:38) [00:03:13:905]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Looking for sourcelist for product {0B755658-47C0-4CEF-8C63-831E3C36DB7B}
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Adding {0B755658-47C0-4CEF-8C63-831E3C36DB7B}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Now checking product {0B755658-47C0-4CEF-8C63-831E3C36DB7B}
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Trying source C:\temp\vSphere6 U2\vCenter-Server\Packages\.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 2203 2: C:\temp\vSphere6 U2\vCenter-Server\Packages\cis-upgrade-runner.msi 3: -2147287037
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1706 2: -2147483647 3: cis-upgrade-runner.msi
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Processing net source list.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1706 2: -2147483647 3: cis-upgrade-runner.msi
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Processing media source list.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 2203 2: 3: -2147287037
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1706 2: -2147483647 3: cis-upgrade-runner.msi
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Processing URL source list.
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1706 2: -2147483647 3: cis-upgrade-runner.msi
    MSI (s) (E8:38) [00:03:13:905]: Note: 1: 1706 2: 3: cis-upgrade-runner.msi
    MSI (s) (E8:38) [00:03:13:905]: SOURCEMGMT: Failed to resolve source
    MSI (s) (E8:54) [00:03:13:905]: Note: 1: 1714 2: cis-upgrade-runner 3: 1612
    MSI (s) (E8:54) [00:03:13:905]: Note: 1: 2205 2: 3: Error
    MSI (s) (E8:54) [00:03:13:905]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714
    CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (E8:54) [00:03:28:334]: Note: 1: 2205 2: 3: Error
    MSI (s) (E8:54) [00:03:28:334]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (E8:54) [00:03:28:334]: Product: cis-upgrade-runner -- Error 1714. The older version of cis-upgrade-runner cannot be removed. Contact your technical support group. System Error 1612.
    MSI (s) (E8:54) [00:03:28:349]: Note: 1: 2205 2: 3: Error
    MSI (s) (E8:54) [00:03:28:349]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
    MSI (s) (E8:54) [00:03:28:349]: Note: 1: 2205 2: 3: Error
    MSI (s) (E8:54) [00:03:28:349]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
    Action ended 00:03:28: RemoveExistingProducts. Return value 3.
    Action ended 00:03:28: INSTALL. Return value 3.
    MSI (s) (E8:54) [00:03:28:349]: Windows Installer installed the product. Product Name: cis-upgrade-runner. Product Version: 6.0.0.22349. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
    ------------------------------
    MSI (s) (70:54) [14:13:40:250]: Warning: Local cached package 'C:\Windows\Installer\55157ed7.msi' is missing.
    MSI (s) (70:54) [14:13:40:250]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (70:54) [14:13:40:250]: User policy value 'DisableMedia' is 0
    MSI (s) (70:54) [14:13:40:250]: Machine policy value 'AllowLockdownMedia' is 0
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Media enabled only if package is safe.
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Looking for sourcelist for product {4E6D000E-F2DA-44EE-9C51-5F00E7557548}
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Adding {4E6D000E-F2DA-44EE-9C51-5F00E7557548}; to potential sourcelist list (pcode;disk;relpath).
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Now checking product {4E6D000E-F2DA-44EE-9C51-5F00E7557548}
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Media is enabled for product.
    MSI (s) (70:54) [14:13:40:250]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Trying media source E:\vCenter-Server\Packages\.
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1706 2: -2147483646 3: VMware-jre.msi
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Processing net source list.
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1706 2: -2147483647 3: VMware-jre.msi
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Processing media source list.
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1706 2: -2147483647 3: VMware-jre.msi
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Processing URL source list.
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1706 2: -2147483647 3: VMware-jre.msi
    MSI (s) (70:54) [14:13:41:327]: Note: 1: 1706 2: 3: VMware-jre.msi
    MSI (s) (70:54) [14:13:41:327]: SOURCEMGMT: Failed to resolve source
    MSI (s) (70:F0) [14:13:41:327]: Note: 1: 1714 2: VMware-jre 3: 1612
    CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (70:F0) [14:14:02:715]: Product: VMware-jre -- Error 1714. The older version of VMware-jre cannot be removed. Contact your technical support group. System Error 1612.

 



Environment

VMware vCenter Server 6.0.x
VMware vSphere ESXi 6.5
VMware vCenter Server Appliance 6.0.x
VMware vSphere ESXi 6.0
VMware vCenter Server Appliance 6.5.x
VMware Update Manager 6.0
VMware Update Manager 6.5
VMware vCenter Server 6.5.x
VMware vCenter Converter Standalone 6.x

Resolution

To resolve the issue

  1. Attach ISO for the version of vCenter Server that is currently installed on the machine to the DVD drive.
  2. Extract the vCenter Server ISO version to be upgraded, to a folder on the vCenter machine.
  3. Run the ISO installer.

Note: The upgrade should use the last used source and copy the needed packages to upgrade vCenter. If the LastUsedSource is pointing to the CD drive, then we need to copy the contents of ISO which we wanted to upgrade to local folder and mount the current ISO to the CD-Rom.


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