"Unable to obtain SSL certificate: Bad server response; is a LookupService listening on the given address?" Registering vSphere Replication to vCenter Server fails

Products

• VMware Live Recovery

Issue/Introduction

To resolve this issue, enter the full lookupservice address for vCenter Server as:

https://[FQDN_vCenter_Server]:7444/lookupservice/sdk

Symptoms:

• Registering VMware vSphere Replication (VR) to vCenter Server fails.
• After upgrade from VR 5.x to 6.x, unable to get VR register or configured.
• You see this error:
  

  Unable to obtain SSL certificate: Bad server response; is a LookupService listening on the given address?
  OR
  no element found: line 1, column 0

Notes:

• The vCenter Runtime settings has the correct vCenter Server Name.
• There is no DNS issue because ping to long FQDN and the short name is successful.

Environment

VMware vSphere Replication 6.1.x
VMware vSphere Replication 8.x
VMware vSphere Replication 6.0.x
VMware vSphere Replication 5.8.x

Cause

This issue occurs because the LookupService address did not exist in the previous versions of vSphere Replication.

Resolution

• Before running the tool
• Power down all VC. VR. SRM nodes and create a snapshot. 

The issue is resolved with the lsdoctor tool. 

The issue can be resolved with the lsdoctor tool.

https://knowledge.broadcom.com/external/article/320837 

1. Run the -s, --stalefix option 
2. Run the --trustfix option to update the endpoints on the PSC to resolve the issue.
3. Register VR
4. Check NTP if still failing.