VMware NSX Manager virtual appliance installation fails with the error: Operation timed out

Products

• VMware NSX

Issue/Introduction

Symptoms:

• Cannot install VMware NSX Manager with the OVA file via the Deploy OVF Template dialog box.
• VMware NSX Manager installation with the OVA file via the Deploy OVF Template dialog box fails.
• You see the error similar to:
  
  Operation timed out.
  
   
• In the vmkernel.log located at /var/log, you see entries similar to:
  
  T22:42:57.645Z: [netCorrelator] 68481141031us: [vob.net.dvport.uplink.transition.down] Uplink: vmnic0 is down. Affected dvPort: 48/2c ea 39 50 ## ## ## ##-## ## ## ## f3 22 c2 19. 1 uplinks up. Failed criteria: 128
  
  T22:42:58.164Z: [netCorrelator] 68481660562us: [vob.net.dvport.uplink.transition.down] Uplink: vmnic1 is down. Affected dvPort: 49/2c ea 39 50 ## ## ## ##-## ## ## ## f3 22 c2 19. 0 uplinks up. Failed criteria: 128

Environment

VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.3.x

Cause

This issue occurs when there is a problem with the physical infrastructure such as loss of connectivity to the storage device or a connectivity issue with physical NIC or switch.

Resolution

To resolve this issue, check if the storage and network devices have any connectivity issues. For more information, see Troubleshooting storage issues when using VMware products (2013160) and Troubleshooting networking issues when using VMware products (2013105).