Collecting diagnostic information for VMware NSX Edge

Products

• VMware NSX

Issue/Introduction

Symptoms:

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 

This article provides steps to obtain diagnostic information for the VMware NSX Edge.

For related information on VMware NSX for vSphere 6.x, see Collecting diagnostic information for VMware VMware NSX for vSphere 6.x (2074678).

Environment

VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.2.x

Resolution

To collect the diagnostic information for VMware NSX Edge:

1. Log in to vCenter Server using the vSphere Web Client with proper credentials.
2. Click Home > Networking & Security.
3. Select NSX Edges.
4. Select the Edge device.
5. From the Actions dropdown, Click Download Tech Support Logs.
6. Click OK.

Alternatively, to collect diagnostic information for VMware NSX Edge through the VMware NSX Edge CLI, run this command:

#export tech-support scp user@scpserver:file