SRM reports timeout errors while powering on the virtual machines on a shared recovery site

Products

• VMware Live Recovery

Issue/Introduction

In a large SRM setup, if a single vCenter Server manages a large number of virtual machines on the shared recovery site, for example 1000 or more, SRM can report timeout errors while powering on the virtual machines on the shared recovery site. The error message is Error:Operation timed out:900 seconds.

Environment

VMware vCenter Site Recovery Manager 5.5.x
VMware vCenter Site Recovery Manager 5.1.x
VMware vCenter Site Recovery Manager 5.0.x

Resolution

1. Go to C:\Program Files\VMware\VMware vCenter Site Recovery Manager\config on the SRM Server host machine on the recovery site. For Linux Appliance go to /opt/vmware/srm/conf/vmware-dr.xml
2. Open the vmware-dr.xml in a text editor.
3. Increase the default RemoteManager timeout value from 900 to a larger number, for example 1200. <RemoteManager>
   <DefaultTimeout>900</DefaultTimeout>
   </RemoteManager>
4. Restart the SRM Server service.