When trying to open the robot controller GUI an error displays:
error upon trying to open the controller:
Unable to reach controller,
node:
/NimsoftDevDom/NimsoftDevHub/xxxplknxnimump01/controller
error message: communication error
- UMP and other local probes stopped working post-upgrade.
- All other probes on the ump machine displaying as red with lock icon
- ping hub from robot is fine
- telnet from Robot TO HUB on port 48002 is successful
- telnet from HUB TO Robot on port 48000 is successful
- All Infrastructure probes such as controller, hdb and spooler display port and PID and are green but we get a communication error when trying to open ANY probe.
- Tried manual reset of security (magic keys) but to no avail.
- All probes were working fine prior to upgrade to 8.1
- netstat -an shows robot is listening
- Tools->Connect from IM hub connects to robot and gets INFO no problem
- no local or remote firewall
- All other robots working fine
dashboard_engine.log shows:
Mar 23 11:05:56:254 ERROR [OnValidateSubscription-229, Utilities:135] Error occurred during probe status verification : Probe Name =/NimsoftDevDom/NimsoftDevHub/xxxlknxnimnms01/nas
Mar 23 11:05:58:892 INFO [OnValidateSubscription-229, ThreadMethods:366] ************ Hub subscription failure detected, need restarting dashboard engine ****controller.log shows:
Mar 23 10:58:12:407 [140079136823040] Controller: nimSession - failed to connect session to 10.164.x.xxx:48001, error code 111
Mar 23 10:58:12:407 [140079136823040] Controller: nimPostMessage: sockConnect failed
Mar 23 10:58:12:408 [140079136823040] Controller: send_internal_message - failed to flush message (permission denied)
Mar 23 10:58:15:668 [140079136823040] Controller: send_internal_alarm: sockConnect failed
Mar 23 10:58:15:678 [140079136823040] Controller: verify login - cmd=probe_list frm=10.164.x.xxx/47141 failed
Mar 23 10:58:17:314 [140079136823040] Controller: send_internal_alarm: sockConnect failedhub shows this for the ump machine 10.164.x.xxx in the hub.log
Mar 23 12:28:45:024 [140240368928512] hub: SSL - SSL_accept error (1) on new SSL connection
Mar 23 12:28:45:040 [140240368928512] hub: SSL - accept failed for 10.164.x.xxx/44894