Processes probe goes red on a Unix robot.

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Article ID: 34322

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The Processes probe goes red on a Unix robot, and its log file contains this error: "processes: Internal error: Unable to find any processes."

     

     

    Cause

    On some Unix systems we do not have access to the pstat command that the Unified Infrastructure Management (UIM) Processes probe uses by default to list the processes. 
     

    Environment

    Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
    Component:

    Resolution

    Using Raw Configure we can force the probe to use the /usr/bin/ps to gather information rather than using the systems pstat interface. As follows:
    • Use Raw Configure to set "use_perf = no" in the setup section of the configuration to force the probe to use /usr/bin/ps to gather information rather than using the systems pstat interface. (If the key does not exist, add the key to the setup section, setting it to no.)