Installing vCenter Server does not complete with Windows Server 2008
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Installing vCenter Server does not complete with Windows Server 2008

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Article ID: 343172

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Installation of vCenter Server on Windows Server 2008 fails when Windows Server 2008 is not enabled with Active Directory Lightweight Directory Services Role (AD LDS).
  • You see error message similar to:

    Setup cannot create vCenter Server Directory Services instance.
    Refer to C:\\Users\SYS-VC~1\...\jointool-0.log for more details. Click Yes to force this operation.
  • When you click Yes, a message similar to this may be displayed:

    Error 28038. Setup cannot create vCenter Server Directory Services instance.
    Refer to C:\\Users\SYS-VC~1\AppData\Local\Temp\...\jointool-0.log for more details.

  • In the jointool-0.log log file, you see error messages similar to:
[2010-07-28 12:01:48 INFO] JoinTool started
[2010-07-28 12:01:48 INFO] Storage directory for LDAP instance: C:\Program Files\VMware\Infrastructure\VirtualCenter Server\VMwareVCMSDS
[2010-07-28 12:01:48 INFO] Operation Mode: initialize
[2010-07-28 12:01:48 INFO] Creating directory services instance VMwareVCMSDS
[2010-07-28 12:01:48 INFO] LDAP port = 389
[2010-07-28 12:01:48 INFO] Base DN = dc=virtualcenter,dc=vmware,dc=int
[2010-07-28 12:01:48 INFO] Storage dir = C:\Program Files\VMware\Infrastructure\VirtualCenter Server\VMwareVCMSDS
[2010-07-28 12:01:49 SEVERE] Operation "Create standalone instance VMwareVCMSDS" failed: : Action: Create Standalone Instance
Action: Creation of standalone instance
Action: Create Instance
Problem: Creation of instance VMwareVCMSDS failed: The wizard could not access the registry.
Error code: 0x800706fd
The trust relationship between this workstation and the primary domain failed.


Environment

VMware vCenter Server 5.5.x
VMware vCenter Server 4.0.x
VMware vCenter Server 5.1.x
VMware vCenter Server 5.0.x
VMware vCenter Server 4.1.x

Resolution

Active Directory Lightweight Directory Services (AD LDS) server role on Windows Server 2008 must either be enabled or completely removed before installing vCenter Server.
To completely remove (AD LDS), see the Microsoft TechNet article Remove an AD LDS Instance.
Note: This issue may also occur on 64 bit Windows 2003 Servers. In this case, you must remove the Active Directory Application Mode software.
If AD LDS is installed, but not enabled, it causes the installation to fail because it seeks to use this service and cannot do so.
If the service is completely removed, vCenter Server does not attempt to use the service, and continues with the installation. For more information on Active Directory Lightweight Directory Services, see the Microsoft TechNet article Active Directory Lightweight Directory Services.
Note: The preceding links were correct as of December 3, 2012. If you find a link is broken, provide feedback and a VMware employee will update the link.
This issue may also be caused by a Windows 2000 Domain Controller. For more information, see Installing vCenter Server 4.1 or 5.0 on a Windows 2008 R2 system fails (1025668).
In addition, ensure that you have adequate disk space when installing vCenter Server on the system, and making sure not to use any special characters in your password that is connected to the vCenter Server SQL database, as these conditions may cause this error.

Additionally, this issue may also be caused by vCenter Server in Linked Mode and needs to be isolated. For more information, see Disabling Linked Mode for vCenter Server (1010432).

Additional Information

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