Error 1720 occurs during install
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Error 1720 occurs during install

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Article ID: 343055

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Updated On:

Products

VMware

Issue/Introduction

The following error can occur while you install the server component:
Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

This error can be followed by a 1620 fatal error.


Environment

VMware vCenter Lab Manager 2.4.x
VMware vCenter Lab Manager 2.5.x
VMware vCenter Stage Manager 1.0.x

Resolution

  1. Inspect the Application Event log on the server for the following:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Product: VMware Lab Manager -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action StoreLocalIPAddressInProperty script error -2147024894, WshShell.RegRead: Unable to open registry key "HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware Lab Manager\IP_Selected" for reading. Line 348, Column 5

  2. If the error above is present, ensure your server has only one active network adapter, and that the network adapter meets the installation requirements (for example, it has a static IP address). Disable any other network adapters.

  3. Once installation is complete, you may enable any network adapters that were disabled