Operation timeout error in VMware vRealize Orchestrator

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• In VMware vRealize Orchestrator, Operation Timeout Error is reported in the Advanced Service Design (ASD) forms.
• Intermittent timeout exception when loading presentation forms of ASD actions.
• In the vRA UI, if you try to search for a user in the On behalf of field, you see error similar to:
  
  Connection timeout. If the problem persists,contact your system administrator.

Environment

VMware vRealize Automation 6.2.x
VMware vRealize Orchestrator 7.x

Resolution

To resolve this issue, increase the global time out value on the vRealize Automation (vRA) Appliance server:

1. Open a SSH connection to the vRealize Automation Appliance server and log in as a root user.
2. Change the working directory by running this command:
   
   cd /var/lib/vcac/server/webapps/vcac/WEB-INF/classes/
    
3. Backup the shindig.properties file by running this command:
   
   cp shindig.properties shindig.properties.bak
    
4. Using text editor, open the shindig.properties file.
5. Locate the line in the file that looks similar to:
   
   shindig.http.client.read-timeout-ms=70000
    
6. Increase the shindig.http.client.read-timeout-ms value.
   
   For example:
   
   shindig.http.client.read-timeout-ms=120000
   
   Note: A value of 120000 is a timeout of 2 minutes.
    
7. Save the file and restart the vcac-server service by running this command:
   
   service vcac-server restart