Operation timeout error in VMware vRealize Orchestrator
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Operation timeout error in VMware vRealize Orchestrator


Article ID: 342955


Updated On:


VMware Aria Suite


  • In VMware vRealize Orchestrator, Operation Timeout Error is reported in the Advanced Service Design (ASD) forms.
  • Intermittent timeout exception when loading presentation forms of ASD actions.
  • In the vRA UI, if you try to search for a user in the On behalf of field, you see error similar to:

    Connection timeout. If the problem persists,contact your system administrator.


VMware vRealize Automation 6.2.x
VMware vRealize Orchestrator 7.x


To resolve this issue, increase the global time out value on the vRealize Automation (vRA) Appliance server:
  1. Open a SSH connection to the vRealize Automation Appliance server and log in as a root user.
  2. Change the working directory by running this command:

    cd /var/lib/vcac/server/webapps/vcac/WEB-INF/classes/
  3. Backup the shindig.properties file by running this command:

    cp shindig.properties shindig.properties.bak
  4. Using text editor, open the shindig.properties file.
  5. Locate the line in the file that looks similar to:

  6. Increase the shindig.http.client.read-timeout-ms value.

    For example:


    Note: A value of 120000 is a timeout of 2 minutes.
  7. Save the file and restart the vcac-server service by running this command:

    service vcac-server restart