VMware Converter fails with the error: Unable to create a VSS snapshot of the source volume(s)
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VMware Converter fails with the error: Unable to create a VSS snapshot of the source volume(s)

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Article ID: 342895

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:
  • Cannot perform a P2V or V2V conversion of Windows Server 2003 or Windows Server 2008 virtual machines using VMware Converter.
  • P2V or V2V conversion of Windows Server 2003 or Windows Server 2008 virtual machines using VMware Converter fails.
  • Conversion fails at 1%
  • You see errors similar to:
FAILED: Unable to create a VSS snapshot of the source volume(s). Error code:2147549183 (0x8000FFFF)
FAILED: Unable to create a VSS snapshot of the source volume. Error code 2147754774(0x80042316)
  • Converter agent logs contain the error:

Failed to create atomic Snapshots

Note: Converter agent logs are typically located in Documents and Settings\All Users\Application Data\VMware\VMware vCenter Converter Standalone\logs.



Environment

VMware vCenter Converter Standalone 6.0.x
VMware vCenter Converter 4.2.x
VMware Converter 3.0.x
VMware vCenter Converter 4.1.x
VMware vCenter Converter Standalone 4.3.x
VMware vCenter Converter Standalone 5.1.x
VMware vCenter Converter 4.0.x
VMware vCenter Converter Standalone 4.0.x
VMware vCenter Converter Standalone 5.0.x

Resolution

This is a known Microsoft issue.

This issue may occur when there are problems with Volume Shadow Copy Service (VSS) on the Windows operating system.

To resolve this issue, isolate the issue using the NT Backup Utility. For more information, see the Microsoft TechNet article Using the Windows NT Backup Utility.

 
Note: The preceding links were correct as of September 11, 2013. If you find a link is broken, provide feedback and a VMware employee will update the link.


Additional Information

Troubleshooting checklist for VMware Converter
VMware Converter が次のエラーで失敗する:ソース ボリュームの VSS スナップショットを作成できません
Falha do VMware Converter com o erro: Unable to create a VSS snapshot of the source volume(s)
VMware Converter 失败,并显示以下错误:无法创建源卷的 VSS 快照