Cannot connect to the vCloud Government Services (vCGS) API or to vCGS using vCloud Connector (vCC)

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VMware

Symptoms:

This issue occurs if your source IP address is not added to a firewall allowlist.

Before connecting to the vCGS API or to vCGS using vCloud Connector (vCC), your source IP address must be added to a firewall allowlist.

To resolve this issue:

Gather the source IP address from which your API or vCC connections can originate.
Open a support request with VMware support and quote this Knowledge Base article ID (2117454) in the problem description. For more information, see How to file a Support Request in Customer Connect (2006985).

Notes:

Only single IP addresses, and not subnet(s), are permitted in the allowlist.
In addition adding your source IP address to the firewall allowlist, you must also use the non-interactive user ID and password assigned to your organization, and not your RSA two-factor credentials.

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