NSX-V Functionality is gone on the vSphere Web client

Products

• VMware NSX
• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• Connecting to the vCenter through the Web-client using flash no inventory, no objects or tabs
• Connecting with HTML5 can see everything (but no full functionality)
• All Browsers display the same symptoms

• vSphere Web client virgo logs contains entries similar to:

  [2017-08-23T13:57:12.632-04:00] [INFO ] http-bio-9090-exec-8 70000037 100007 200001 System.out at org.springframework.flex.servlet.MessageBrokerHandlerAdapter.handle(MessageBrokerHandlerAdapter.java:109)
[2017-08-23T13:57:12.669-04:00] [INFO ] System Bundle Shutdown org.eclipse.virgo.nano.core.internal.BundleStartTracker Bundle 'org.eclipse.gemini.web.tomcat_2.2.7.RELEASE [124]' has stopped. Removing its related tracking state.
[2017-08-23T13:57:12.665-04:00] [ERROR] http-bio-9443-exec-3 70000588 100034 200007 com.vmware.vshield.plugin.common.facade.PluginFilterFacade Error occured while fetching NSX manager list java.lang.InterruptedException: null
at java.util.concurrent.FutureTask.awaitDone(FutureTask.java:404)
at java.util.concurrent.FutureTask.get(FutureTask.java:191)
at java.util.concurrent.AbstractExecutorService.invokeAll(AbstractExecutorService.java:244)
at com.vmware.vshield.plugin.common.util.CommonUtil.getVsmServerDetails(CommonUtil.java:239)
at com.vmware.vshield.plugin.common.facade.PluginFilterFacadeImpl.displayAdavancedUI(PluginFilterFacadeImpl.java:32)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

Environment

VMware vCenter Server 6.5.x
VMware vSphere Web Client 6.5.x
VMware NSX Data Center for vSphere 6.x

Cause

This issue occurs due to an issue with the NSX manager plug in. Further investigation reveals that the NSX Manager is not properly connected to the vCenter Server.

Resolution

To resolve this issue, recreate the connection between the NSX manager and the vCenter. If there is no issue with the connection, Remove and re-add the plug in.