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UIM OC home page shows webapp directory structure (Powered by Nimsoft WASP)

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Article ID: 34274

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The Tomcat server can sometimes lose its mapping to the home page (http://<oc_server>/operatorconsole_portlet/standalone_login.jsp) and will only display the webapp file structure.

 

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Powered by Nimsoft WASP 20.4  (N/A)


Nimsoft lib version: 2.**
(20110908)
JRE: Oracle Corporation Java HotSpot(TM) 64-Bit Server VM
1.8.0_102
•  uimhome
•   accountadmin
•   dashboard
•   UIM Restful NIS Web Application
•    listviewer
Etc.

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This renders OC useless as users cannot log in and navigate to other pages / portlets.

Cause

OC Tomcat server failure

Environment

Release:
Component: CAUIM

Resolution

The home page redirect can be restored by archiving the ROOT webapp folder, re-deploying ump.zip, unpacking the ROOT.war file, then restoring the original ROOT webapp folder. 

This can be accomplished through the following procedure:

1) Stop 'wasp'
2) On the OC server, back up: <nimsoft>/probes/service/wasp/webapps/ROOT folder
3) Archive <nimsoft>/probes/service/wasp/webapps/ROOT.war
4) Redeploy 'ump.zip' to the UMP server
5) Restart 'wasp'
6) Stop 'wasp'
7) On the UMP server, rename <nimsoft>/probes/service/wasp/webapps/ROOT to 'ROOT_new'
8) Import the archived ROOT folder file back to <nimsoft>/probes/services/wasp/webapps
9) Restart 'wasp'

Verify that the URL http://<oc_server> automatically redirects to: http://<oc_server>/operatorconsole_portlet/standalone_login.jsp
 and that users can properly log in and navigate.

 

Additional Information

If the above steps do not resolve the issue, reinstall the OC (simply re-run the OC installer from the primary hub reinstalling OC on top of the existing installation).

This operation doesn't overwrite any pre-existing configuration and it should help patching this issue.