Broker Agent process consumes 95% CPU usage in vRealize Operations Manager
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Broker Agent process consumes 95% CPU usage in vRealize Operations Manager

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Article ID: 342716

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • The CPU usage on the connection server gets close to 100%.
  • In the v4v_brokeragent_svc_xxx.log file, you see entries similar to:

    ERROR in OnTopoRefreshError, with the error : java.lang.OutOfMemoryError: Java heap space

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


Environment

VMware vRealize Operations Manager 6.3.x
VMware vRealize Operations Manager 6.2.x

Cause

This issue occurs if the retry process does not stop after disconnection of network between the V4V Broker Agent and the adapter. The retry process caches this failure in the memory and runs every second. This cycle creates JAVA heap exhaustion and CPU usage of the Broker Agent gets 100%.

Resolution

This issue is resolved in vRealize Operations Manager 6.4, available at VMware Downloads.


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