Accessing some Views in VMware vRealize Operations Manager reports the error: Internal server error
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Accessing some Views in VMware vRealize Operations Manager reports the error: Internal server error

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Article ID: 342703

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
When upgrading from VMware vRealize Operations Manager 6.0.x to 6.1, you experience these symptoms:
  • When accessing the Alerts that are currently active in the View or the Symptoms View, you see the error:

    Internal server error

  • When accessing any custom Views that have Symptom or Alert as the subject, you see the error:

    Internal server error


Environment

VMware vRealize Operations Manager 6.1.x
VMware vRealize Operations Manager 6.2.x

Resolution

This is a known issue affecting VMware vRealize Operations Manager 6.1.x.

This issue is resolved in VMware vRealize Operations Manager 6.2, available at VMware Downloads.

If you are unable to upgrade to this version, use this workaround:

For the Alerts that are currently active View:
  1. Click Content and then select Views.
  2. Select the Alerts that are currently active View.
  3. Click Edit View.
  4. In the Data area, select Alert Info and click the Remove item next to it.
  5. Click Save
For the Symptoms view:
  1. Click Content and then select Views.
  2. Select the Symptoms View.
  3. Click Edit View.
  4. In the Data area, select Triggered On Object and click the Remove item next to it.
  5. Click Save.
For custom Views created before the upgrade where the subject is Symptom, and Symptom Name and Triggered On data fields are used:
  1. Click Content and then select Views.
  2. Select the appropriate custom View.
  3. Click Edit View.
  4. Navigate to the 4.Data section.
  5. In the Data area, select Symptom Name and click the Remove item next to it.
  6. In the Data area, select Triggered On Object and click the Remove item next to it.
  7. Expand Symptom Applicable Metrics on the left side and drag Symptom Definition Name and Triggered On to the Data area on the right.
  8. Click Save.
Note: If the custom View only uses one of the noted data fields and not both, skip the steps to remove and drag the irrelevant data field.

For custom Views created before the upgrade where the subject is Alert and the Alert Info data field is used:
  1. Go to Content and then select Views.
  2. Select the appropriate custom View.
  3. Click Edit View.
  4. In the Data area, select Alert Info and click the Remove item next to it.
  5. Click the Save button.