Upgrade to vRealize Operations Manager 6.2 stops at step 5 of 9
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Upgrade to vRealize Operations Manager 6.2 stops at step 5 of 9

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Article ID: 342700

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

When you upgrade to vRealize Operations Manager 6.2, the upgrade might appear to be stuck at step 5 of 9. The problem can occur when NTP on a node in the cluster adjusts the system time during an upgrade.

Environment

VMware vRealize Operations Manager 6.0.x
VMware vRealize Operations Manager 6.1.x

Resolution

To clear the time synchronization issue and finish the upgrade, follow these steps:

  1. Access the console on the master node, and restart CaSA by entering the following command:

    service vmware-casa restart

  2. Access the administration interface, and click Start vRealize Operations Manager.