Clear alarm sent from logmon does not clear the previous alarm
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Clear alarm sent from logmon does not clear the previous alarm

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Article ID: 34266

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In the same logmon profile, I've included two Watcher rules: one for a non-clear alarm severity (e.g. major, critical) and one for clear, and enabled 'Send clear alarm' for the clear rule, but the clear alarm sent by the probe doesn't clear the previous alarm.

Environment

Component: logmon

Resolution

The solution is to set the two Watchers' suppression ID's to the same string. Your two different watchers can send completely different alarm messages. As long as they have identical suppression ID's, then the NAS will put them together and the clear will be associated with the prior critical alarm.