Clear alarm sent from logmon does not clear the previous alarm

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Article ID: 34266

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

 

Problem: 

 

In the same logmon profile, I've included two watcher rules: one for a non-clear alarm severity (e.g. major, critical) and one for clear, and enabled 'Send clear alarm' for the clear rule, but the clear alarm sent by the probe doesn't clear the previous alarm.

 
 

Environment

Release:


Component:

Resolution

The solution is to set the two watchers' suppression ID's to the same string. Your two different watchers can send completely different alarm messages. As long as they have identical suppression ID's, the NAS will put them together and the clear will be associated with the prior critical alarm.