This KB is intended to resolve issues with VMRC consoles after upgrading to version 10.4.X
Symptoms:
- VMRC fails to connect, however, the Web Consoles may work just fine
- This often occurs after an upgrade to VMware Cloud Director version 10.4.X
- The VMRC failures can be identified in the console-proxy logs, a failed VMRC console may present a similar log sequence as shown below:
2023-09-22T09:07:14.345Z In(05) main REMOTEMKS: expected thumbprint for remote display: 90:D8:73:1B:4A:72:46:15:A9:2F:72:92:F9:a1:30:72:B9:A8:FC:C1
2023-09-22T09:07:14.345Z In(05) main SOCKET connect to wss://labs-cloud.vmware.com:443
2023-09-22T09:07:14.345Z In(05) main SOCKET webSocket's hostname: labs-cloud.vmware.com
2023-09-22T09:07:14.382Z In(05) main SOCKET creating new IPv4 socket, connecting to 10.21.6.21:443 (labs-cloud.vmware.com)
2023-09-22T09:07:14.390Z In(05) main PollSocketPairConnect: Blocking socket 1184 connected immediately!
2023-09-22T09:07:14.390Z In(05) main PollSocketPairConnect: Blocking socket 1196 connected immediately!
2023-09-22T09:07:14.411Z In(05) main MKSRoleMain: PowerOn finished.
2023-09-22T09:07:14.419Z In(05) mks MKSControlMgr: connected
2023-09-22T09:07:14.422Z In(05) mks MKS-VMDB: VMDB requested a screenshot
2023-09-22T09:07:14.422Z In(05) svga MKSScreenShotMgr: Taking a screenshot
2023-09-22T09:07:14.427Z In(05) mks KHBKL: Unable to parse keystring at: ''
2023-09-22T09:07:14.429Z In(05) mks KHBKL: Unable to parse keystring at: ''
2023-09-22T09:07:14.505Z Wa(03) mks SSL: Unknown SSL Error
2023-09-22T09:07:14.505Z In(05) mks SSL Error: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
2023-09-22T09:07:14.505Z Wa(03) mks SOCKET 2 (1164) Could not negotiate SSL
2023-09-22T09:07:14.505Z Wa(03)+ mks The remote host certificate has these problems:
2023-09-22T09:07:14.505Z Wa(03)+ mks
2023-09-22T09:07:14.505Z Wa(03)+ mks * self signed certificate in certificate chain
2023-09-22T09:07:14.506Z Wa(03) mks SOCKET 2 (1164) Expected thumbprint doesn't match actual thumbprint.
2023-09-22T09:07:14.506Z Wa(03) mks Expected thumbprint is: 90:D8:73:1B:4A:72:46:15:A9:2F:72:92:F9:a1:30:72:B9:A8:FC:C1
2023-09-22T09:07:14.506Z Wa(03)+ mks Actual thumbprint is: 69:63:E6:cc:60:21:5F:98:BD:4A:FC:37:BE:ff:C3:c0:A6:3A:B7:5F
2023-09-22T09:07:14.506Z Wa(03) mks SOCKET 2 (1164) Cannot verify target host.
2023-09-22T09:07:14.506Z Wa(03) mks MVNCClient: received socket error 13: Connection error: could not negotiate SSL
2023-09-22T09:07:14.506Z In(05) mks MVNCClient: Setting vncClient.mksConnectionError, previous error is 0, new error is 1
2023-09-22T09:07:14.506Z In(05) mks MVNCClient: Destroying VNC Client socket.
2023-09-22T09:07:14.506Z In(05) mks MKSRoleMain: Disconnected from server (error=1)
2023-09-22T09:07:14.506Z In(05) mks MKS-RoleRemote: Disconnected from server with error code 1.
2023-09-22T09:07:14.506Z In(05) mks MKSThread: Requesting MKS exit
2023-09-22T09:07:14.506Z In(05) main Stopping MKS/SVGA threads