Interface_traffic probe fails to query SNMP hosts

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Article ID: 34253

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When attempting to to query the host in the profile setup, error window pops up with "No SNMP Response" "Unable to get any SNMP information from ...." 

Cause: 

It may be that the service name definition for snmp has been changed.

Resolution:

Make sure that the community string and IP address are correct.

 On the robot running interface_traffic, check that the snmp entry in c:/WINNT/system32/drivers/etc/SERVICES. It should look like this:

snmp 161/udp #SNMP

If the value is other than 161 (often it has been changed to 50161), then reset the entry to 161, save the changes, and restart the interface_traffic probe. 

(Please note that the path to etc/SERVICES may be different than shown above depending on the version of Windows.)

Environment

Release:
Component: CAUIM

Resolution

Interface_traffic  - This probe is no longer supported as of October 1, 2017. This probe is replaced by the snmpcollector probe.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/interface-traffic-interface-traffic-monitoring-no-longer-supported.html

Snmpcollector documentation:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/snmpcollector-snmp-data-monitoring.html