CA UIM : Alarm configuration for tunnels when they go down

Article Id: 34250

Status: Published

Updated On: 18-04-2018 11:14

Legacy Id: TEC000003724

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

Introduction:
Alerts are being fired when the tunnel had been down for less than 30 seconds.

Question:
How to configure Infrastructure Manager to alert only when a tunnel has been down for at least 5 minutes?

Environment:
CA UIM hub/tunnel
UIM 8.51

Answer:

In the hub GUI select Tunnels -> Advanced Tab: 'Tunnel is hanging Timeout' and set it to 300 seconds (5 mins).

This setting determines when the tunnel disconnect alarm is generated.

For hubs without a tunnel connection, no alarms will be sent if an other hub goes down.

Additional Information:
The best way to to monitor other hubs is to use the net_connect probe to check if the NimBUS_HUB service (port 48002) is responding.

Environment:

Release:
Component: UIMHUB

Resolution:

Please Update This Required Field