Deleting existing business groups in vRealize Automation 7.x fails with "Remote Service Error"

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• You are unable to delete existing business groups and newly created ones in vRealize Automation 7.x.
   
• When you attempt to delete an existing business group, it fails with the UI error message.
  
  Remote service error.
   
• Container's tab in the vRA UI is unresponsive when you attempt to select it.

Environment

VMware vRealize Automation 6.2.x
VMware vRealize Automation 7.4.x
VMware vRealize Automation Desktop 6.2
VMware vRealize Automation 7.2.x
VMware vRealize Automation 7.0.x
VMware vRealize Automation 6.x
VMware vRealize Automation 7.3.x
VMware vRealize Automation 7.1.x
VMware vRealize Automation 7.x
VMware vRealize Automation Desktop 6.2.x
VMware vRealize Automation 6.2

Cause

This issue occurs when there is an issue with the xenon service and it is not responding.

Resolution

This issue is resolved in VMware vRealize Automation 7.4, available at VMware Downloads.

To workaround this issue, check and restore the xenon service in the vRealize Automation appliance.

 

1. Verify the xenon service is running on all the nodes:
    
   1. Open an SSH or console session to the vRA appliance.
       
   2. Check the xenon service status by running this command:
      
      service xenon-service status_cluster
       
2. If there is no response or error on any of the nodes, stop the xenon service on all of the nodes by logging into each vRA node using SSH or console.
   
   service xenon-service stop
    
3. Start the xenon service on each node, one by one by running this command:
   
   service xenon-service start
    
4. Verify that the xenon service is running as expected using this command:
   
   service xenon-service status_cluster
    
5. Verify that all nodes have the status AVAILABLE.
    
6. When xenon service is running on all nodes, go back to the UI and attempt deleting the business group.