Keystrokes typed into the vSphere Web Client console of a virtual machine do not translate correctly

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:
When you type special characters into the vSphere Web Client console of a virtual machine, you experience these symptoms:

• Keystrokes for special characters typed in to the vSphere Web Client console of a virtual machine do not translate correctly.
• The affected characters can include, but are not limited to:
   
  • / (slash)
  • \ (backslash)
  • . (period)
  • - (dash)
  • _ (underscore)
  • & (ampersand)
  • , (comma)
  • : (semicolon)
  • $ (dollar sign)
  • (pound sign)
  • @ (at symbol)
• This issue occurs when you use a Swedish, Turkish, German, Swiss, French, Spanish or Austrian locale on your computer or keyboard.
• This issue does not occur when:
   
  • You connect via a remote desktop to the affected virtual machine.
  • You use the vSphere Client console of a virtual machine.
  • You use the vSphere Web Client on a console of a Windows guest operating system.

Environment

VMware vSphere Web Client 6.0.x
VMware vSphere Web Client 5.5.x
VMware vSphere Web Client 6.5.x

Resolution

This is a known issue affecting vSphere vCenter Server 5.5 , 6.0 & 6.5.

 

To resolve this issue, use the VMware Remote Console, available at Broadcom Support Portal.

To work around this issue on a virtual machine, use one of these options:

• Change the operating system keyboard layout to another locale on the machine opening the console.
  
  Note: This makes further characters available for usage but some characters may still be affected.
   
• Connect to the affected virtual machine through a remote desktop.

Workaround:
Use VMRC and even Web-Client works fine.

Additional Information

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