Keystrokes typed into the vSphere Web Client console of a virtual machine do not translate correctly
search cancel

Keystrokes typed into the vSphere Web Client console of a virtual machine do not translate correctly

book

Article ID: 342422

calendar_today

Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
When you type special characters into the vSphere Web Client console of a virtual machine, you experience these symptoms:
  • Keystrokes for special characters typed in to the vSphere Web Client console of a virtual machine do not translate correctly.
  • The affected characters can include, but are not limited to:
     
    • / (slash)
    • \ (backslash)
    • . (period)
    • - (dash)
    • _ (underscore)
    • & (ampersand)
    • , (comma)
    • : (semicolon)
    • $ (dollar sign)
    • (pound sign)
    • @ (at symbol)
  • This issue occurs when you use a Swedish, Turkish, German, Swiss, French, Spanish or Austrian locale on your computer or keyboard.
  • This issue does not occur when:
     
    • You connect via a remote desktop to the affected virtual machine.
    • You use the vSphere Client console of a virtual machine.
    • You use the vSphere Web Client on a console of a Windows guest operating system.


Environment

VMware vSphere Web Client 6.0.x
VMware vSphere Web Client 5.5.x
VMware vSphere Web Client 6.5.x

Resolution

This is a known issue affecting vSphere vCenter Server 5.5 , 6.0 & 6.5.
 
To resolve this issue, use the VMware Remote Console, available at Broadcom Support Portal.

To work around this issue on a virtual machine, use one of these options:
  • Change the operating system keyboard layout to another locale on the machine opening the console.

    Note: This makes further characters available for usage but some characters may still be affected.
     
  • Connect to the affected virtual machine through a remote desktop.



Workaround:
Use VMRC and even Web-Client works fine.

Additional Information

To be alerted when this document is updated, click the Subscribe to Article link in the Actions box.