Unable to login using the Use Windows Session Credentials feature in the vSphere Web Client

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

This article provides information on troubleshooting common issues with logging in to the vSphere Web Client when using the Use Windows Session Credentials feature.

Environment

VMware vCenter Server Appliance 6.0.x
VMware vCenter Server 5.5.x
VMware vSphere Web Client 6.0.x
VMware vCenter Server 6.0.x
VMware vCenter Server Appliance 5.1.x
VMware vCenter Server 5.1.x
VMware vCenter Server 5.0.x
VMware vCenter Server Appliance 5.5.x
VMware vCenter Server Appliance 5.0.x

Resolution

You are unable to log into the vSphere Web Client with one of these errors:

 

• The authentication server returned an unexpected error: ns0:RequestFailed: Internal Error while creating SAML 2.0 Token. The error may be caused by a malfunctioning identity source.
  
  For this issue, see Logging in to vSphere Web Client fails when using the Use Windows session authentication option (2054277).

• Window session credentials cannot be used to log into this server. Enter a user name and password
  
  For this issue, see Unable to log in to VMware vCenter Server Appliance with the Use Windows session credentials option in the vSphere Client (2020970).
   
• IDM threw unexpected error during authentication :: The logon attempt failed. The error may be caused by a malfunctioning identity source.
  
  For this issue, see Logging into VMware vCenter Server using Windows session credentials fails if VMware vCenter Server is not a member of the same domain (2070029).
   
• A General System error occured: Cannot get user info
  
  For this issue, see Logging in to the vCenter Server Appliance as vSphere Client users using the Use Windows session credentials option fails with the error: Cannot get user info (2050701).
   
• Troubleshooting Single Sign-On and Active Directory domain authentication with the vCenter Server Appliance (2033742).
   
• Provided credentials are not valid
  
  For this issue, see Active Directory users with customized UPN user names cannot use Windows session credentials to log into the vSphere Client or vSphere Web Client (2036529).
   
• User name and password are required
  
  For this issue, see Logging into the vCenter Server with Use Sessions Credentials fails with the error: User name and password are required (2112731).

Additional Information

Collecting diagnostic information for VMware vCenter Server 4.x, 5.x and 6.x
Unable to log in to VMware vCenter Server Appliance with the Use Windows session credentials option in the vSphere Client
Troubleshooting Single Sign-On and Active Directory domain authentication with the vCenter Server Appliance
Active Directory users with customized UPN user names cannot use Windows session credentials to log into the vSphere Client or vSphere Web Client
Logging in to the vCenter Server Appliance as vSphere Client users using the Use Windows session credentials option fails with the error: Cannot get user info
Logging in to vSphere Web Client fails when using the Use Windows session authentication option
Logging into VMware vCenter Server using Windows session credentials fails if VMware vCenter Server is not a member of the same domain
Logging in to the vCenter Server with Use Sessions Credentials fails with the error: User name and password are required
vSphere Web Client に [Windows セッションの認証情報を使用する] 機能を使ってログインできない
无法在 vSphere Web Client 中使用“使用 Windows 会话凭据”功能登录