To resolve this issue, remove the vpxa and aam agents from the ESX host and then reinstall them.
- Connect to the ESX host using SSH.
- Run this command to verify if the vpxa agent is installed:
# rpm -qa | grep vpxa
Note the vpxa package name returned by this command (For example, VMware-vpxa-#.#.#-#####).
- Run this command to remove the vpxa agent:
# rpm -e vpxa_package_name
Where vpxa_package_name is the vpxa package name noted in Step 2.
For example:
# rpm -e VMware-vpxa-#.#.#-#####
- Run this command to verify if the aam agent is installed:
# rpm -qa | grep aam
Note the aam package names returned by this command. For example, VMware-aam-haa-#.#.#-# and VMware-aam-vcint-#.#.#-#.
- Run this command to remove the aam package files:
rpm -e aam_package_name
Where aam_package_name is the aam package name noted in Step 4.
For example:
rpm -e VMware-aam-haa-#.#.#-#
rpm -e VMware-aam-vcint-#.#.#-#
To reinstall vpxa and aam agents:
- Move the vpxa and aam agent installation files from vCenter Server to the ESX host using a secured file transfer utility, such as WinSCP.
Note: To download WinSCP, see WinSCP.
To move files using WinSCP:
-
- Open WinSCP and browse to C:\Program Files\VMware\Infrastructure\VirtualCenter Server\upgrade.
- Upload these files to the /tmp directory of the ESX host (chose the highest available Build number):
-
- vpx-upgrade-esx-7-linux-[BuildNumber]
- aam-upgrade-esx-xxxxxxxx-[BuildNumber]prod-kcc-vip.vmware.com:8080/contactcenter/authoring/search.do?cmd=displayKC
- Connect to the ESX host using SSH.
- Browse to the /tmp directory.
- Run these commands to install the agents:
# sh vpx-upgrade-esx-7-linux-[BuildNumber]
# sh aam-upgrade-esx-xxxxxxxx-[BuildNumber]
- Run these commands to verify if the agents are installed:
# rpm -qa | grep vpxa
# rpm -qa | grep aam
- Run these commands to restart services on the host:
# service mgmt-vmware restart
# service vmware-vpxa restart
-
Add the host back to vCenter Server.
Note: If the issue persists, disable and re-enable VMware High Availability in the cluster.
For related information, see: