Downloading the license file fails

Products

• VMware vSphere ESXi

Issue/Introduction

Summary

Downloading static files fails. The static files are used to decode license keys. These files are downloaded from the host when the host is added to the vCenter inventory. Typically, only the static files from the first host of a particular version are required. All other hosts with the same version reuse files already downloaded.

Example

• License file download from <download location> to vCenter Server failed.
  

Impact

The host cannot be added to the cluster, because of:

• Management network connectivity issues
• vCenter filesystem permission or space issues
• NFC issues

Environment

VMware ESX 4.1.x
VMware vSphere ESXi 5.0
VMware vSphere ESXi 5.5
VMware vSphere ESXi 5.1

Resolution

To ensure you can successfully download the license file:

1. Check network configuration. For more information, see Troubleshooting network connection failures (1008367).
2. Check filesystem permissions and space. For more information, consult your vendor documentation.
3. Retry adding the host to the cluster. For more information on adding a host to a cluster, see the Basic System Administration Guide after choosing your version of the product.