Site Recovery Manager service does not start and is always in the Starting state
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Site Recovery Manager service does not start and is always in the Starting state

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Article ID: 341937

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:

VMware vCenter Site Recovery Manager service is always in the Starting state on the Windows Services Console, there are no related messages in the Site Recovery Manager log file.


Environment

VMware vCenter Site Recovery Manager 4.0.x
VMware vCenter Site Recovery Manager 1.0.x

Resolution

This occurs if the some or all requisite services for the VMware vCenter Site Recovery Manager service have not started.
To resolve this issue, perform the following:
  1. Ensure that the Site Recovery Manager Database is active and reachable.
  2. Ensure that the vCenter service is active and reachable.
  3. ODBC connection to Site Recovery Manager Database is functional.
  4. Verify that the Site Recovery Manager Service user is registered on vCenter with administrator role at the Hosts and Cluster level.


Additional Information

For more information on Site Recovery manager log files, see Location of Site Recovery Manager log files (1021802)