Configuring array manager in SRM fails with the error: Error while executing discover arrays command
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Configuring array manager in SRM fails with the error: Error while executing discover arrays command

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Article ID: 341936

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:
When using EMC MirrorView Storage Replication Adapter (SRA), you experience these symptoms:
  • Configuring array manager in Site Recovery Manager (SRM) fails
  • You see the error:

    Error while executing discover arrays command

  • SRM logs do not have any information
  • In SRA logs, located at C:\Program Files\VMware\VMware Site Recovery Manager\scripts\SAN\MirrorView SRA, you see messages similar to:

    [004756][005480][09/25 15:50:05 244][MirrorViewSRACoreUtilities.cpp@001601 InitLogging ] MirrorView SRA Version: 1.4.0.16
    [004756][005480][09/25 15:50:05 244][DiscoverArrays.cpp @000213 DiscoverArrays ] Enter
    [004756][005480][09/25 15:50:05 244][MirrorViewSRACoreUtilities.cpp@000007 InitStorAPI ] Enter1
    [004756][005480][09/25 15:50:05 244][MirrorViewSRACoreUtilities.cpp@000044 InitStorAPI ] Trying database file: C:\Program Files\VMware\VMware Site Recovery Manager\scripts\SAN\MirrorView SRA\symapi_db.bin
    [004756][005480][09/25 15:50:05 244][MirrorViewSRACoreUtilities.cpp@000058 InitStorAPI ] StorInit failed. Error Details: seq_id:0 status:1000007 error_msg:The version of STORAPI library is older than the application's build environment context_error_msg:Application built with version 070003BC, but library is version 06050373. This is not supported. sublib_id:0 sublib_error_code:0 sublib_error_msg:
    [004756][005480][09/25 15:50:05 244][MirrorViewSRACoreUtilities.cpp@000064 InitStorAPI ] StorAPI 'StorInit' for 'NA' failed.
    Error Details:
    seq_id:0 status:1000007 error_msg:The version of STORAPI library is older than the application's build environment context_error_msg:Application built with version 070003BC, but library is version 06050373. This is not supported. sublib_id:0 sublib_error_code:0 sublib_error_msg: HRESULT:0xC00407D6
    [004756][005480][09/25 15:50:05 244][DiscoverArrays.cpp @000236 DiscoverArrays ] Exit. hr:0xc00407d6

  • Reinstalling SRA does not resolve the issue


Environment

VMware vCenter Site Recovery Manager 1.0.x
VMware vCenter Site Recovery Manager 4.0.x

Resolution

This issue occurs due a version mismatch between SRA and EMC Solutions Enabler.
To resolve this issue, upgrade to EMC Solution Enabler 7.120 (32bit version is normally required)
Note: You can check the current version of EMC Solutions Enabler in the Add/Remove Programs on the SRM server.
For more information on the EMC Site Recovery Agent Implementation, see the SRA Release Notes.
Note: To view the SRA Release Notes, you must be a registered EMC Powerlink user.